:root{--tg-bg: #121211;--tg-surface: #1a1918;--tg-surface-hi: #242220;--tg-border: #33312e;--tg-text: #e6e4df;--tg-text-dim: #8b8882;--tg-accent: #f94c10;--tg-accent-text: #ffffff;--tg-accent-soft: rgba(249, 76, 16, .12);--tg-danger: #ef4444;--tg-danger-soft: rgba(239, 68, 68, .12);--tg-warn: #f59e0b;--tg-warn-soft: rgba(245, 158, 11, .14);--tg-success: #10b981;--radius-sm: 0px;--radius-md: 0px;--radius-lg: 0px;--radius-pill: 0px;--shadow-sm: none;--shadow-md: none}@media (prefers-color-scheme: light){:root{--tg-bg: #f0f0ec;--tg-surface: #ffffff;--tg-surface-hi: #e8e6e1;--tg-border: #d4d2cd;--tg-text: #1a1918;--tg-text-dim: #6b6965;--tg-accent: #f94c10;--tg-accent-soft: rgba(249, 76, 16, .08);--tg-danger-soft: rgba(239, 68, 68, .08);--tg-warn-soft: rgba(245, 158, 11, .12);--shadow-sm: none;--shadow-md: none}}:root[data-theme=dark]{--tg-bg: #121211;--tg-surface: #1a1918;--tg-surface-hi: #242220;--tg-border: #33312e;--tg-text: #e6e4df;--tg-text-dim: #8b8882;--tg-accent: #f94c10;--tg-accent-text: #ffffff;--tg-accent-soft: rgba(249, 76, 16, .12);--tg-danger-soft: rgba(239, 68, 68, .12);--tg-warn-soft: rgba(245, 158, 11, .14)}:root[data-theme=light]{--tg-bg: #f0f0ec;--tg-surface: #ffffff;--tg-surface-hi: #e8e6e1;--tg-border: #d4d2cd;--tg-text: #1a1918;--tg-text-dim: #6b6965;--tg-accent: #f94c10;--tg-accent-text: #ffffff;--tg-accent-soft: rgba(249, 76, 16, .08);--tg-danger-soft: rgba(239, 68, 68, .08);--tg-warn-soft: rgba(245, 158, 11, .12)}*{box-sizing:border-box}html,body,#root{margin:0;padding:0;height:100%}body{background:var(--tg-bg);color:var(--tg-text);font-family:IBM Plex Sans,-apple-system,BlinkMacSystemFont,sans-serif;font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4,h5,h6{font-family:IBM Plex Sans,sans-serif;font-weight:600}a{color:var(--tg-accent);text-decoration:none}a:hover{text-decoration:underline}code{background:var(--tg-surface-hi);padding:1px 6px;border-radius:0;font-size:13px;font-family:IBM Plex Mono,monospace}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes pop-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}.fade-in{animation:fade-in .15s ease-out both}.pop-in{animation:pop-in .15s ease-out both}.spinner{width:18px;height:18px;border:2px solid currentColor;border-top-color:transparent;border-radius:50%;animation:spin .8s linear infinite;display:inline-block}.spinner-lg{width:32px;height:32px;border-width:3px}.spinner-color{color:var(--tg-accent)}.skeleton{display:block;border-radius:0;background:linear-gradient(90deg,var(--tg-surface) 0%,var(--tg-surface-hi) 50%,var(--tg-surface) 100%);background-size:200% 100%;animation:shimmer 1.2s ease-in-out infinite}.skeleton-line{height:14px;margin:6px 0}.skeleton-block{height:80px}.loading-screen{min-height:100vh;display:grid;place-items:center;gap:14px;padding:40px;background:var(--tg-bg);color:var(--tg-text);animation:fade-in .1s ease-out both}.loading-screen-inner{display:flex;flex-direction:column;align-items:center;gap:10px}.loading-screen-msg{color:var(--tg-text-dim);font-size:14px;font-family:IBM Plex Mono,monospace;text-transform:uppercase}.error-screen{min-height:100vh;display:grid;place-items:center;padding:40px;background:var(--tg-bg);color:var(--tg-text);animation:fade-in .1s ease-out both}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:1ms!important;animation-iteration-count:1!important;transition-duration:1ms!important}}.btn{appearance:none;border:1px solid transparent;cursor:pointer;font-family:IBM Plex Sans,sans-serif;font-weight:600;padding:10px 16px;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:none;clip-path:polygon(0 0,100% 0,100% calc(100% - 8px),calc(100% - 8px) 100%,0 100%)}.btn:active{transform:none;opacity:.8}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--tg-accent);color:var(--tg-accent-text)}.btn-primary:hover:not(:disabled){background:#ff5e22}.btn-ghost{background:transparent;color:var(--tg-text);border:1px solid var(--tg-border)}.btn-ghost:hover:not(:disabled){background:var(--tg-surface-hi);border-color:var(--tg-text-dim)}.btn-danger{background:transparent;color:var(--tg-danger);border:1px solid var(--tg-danger)}.btn-danger:hover:not(:disabled){background:var(--tg-danger);color:#fff}.btn-sm{padding:6px 12px;font-size:13px;clip-path:polygon(0 0,100% 0,100% calc(100% - 6px),calc(100% - 6px) 100%,0 100%)}.btn-icon{padding:8px;clip-path:none;border-radius:0}.input,.textarea,.select{width:100%;padding:12px 14px;background:var(--tg-surface);border:1px solid var(--tg-border);border-radius:0;color:var(--tg-text);font-family:IBM Plex Sans,sans-serif;font-size:15px;outline:none;transition:none}.input:focus,.textarea:focus,.select:focus{border-color:var(--tg-accent);border-width:2px;padding:11px 13px}.textarea{resize:vertical;min-height:96px}.label{display:block;font-size:12px;font-family:IBM Plex Mono,monospace;color:var(--tg-text-dim);margin-bottom:4px;text-transform:uppercase;letter-spacing:.05em}.user-shell{min-height:100vh;display:flex;flex-direction:column;background:var(--tg-bg)}.user-header{padding:14px 16px;border-bottom:1px solid var(--tg-border);display:flex;gap:12px;align-items:center;background:var(--tg-surface);position:sticky;top:0;z-index:10}.user-brand{font-weight:700;font-size:16px;letter-spacing:-.02em}.user-greet{color:var(--tg-text-dim);font-size:13px;font-family:IBM Plex Mono,monospace}.user-main{flex:1;padding:16px 16px 96px;max-width:720px;width:100%;margin:0 auto}.tabbar{position:fixed;bottom:0;left:0;right:0;display:grid;grid-template-columns:repeat(4,1fr);background:var(--tg-surface);border-top:1px solid var(--tg-border);padding:0;padding-bottom:env(safe-area-inset-bottom);z-index:20}.tabbar-item{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:12px 4px;text-decoration:none;color:var(--tg-text-dim);border-radius:0;font-size:11px;font-family:IBM Plex Mono,monospace;text-transform:uppercase;transition:none;border-top:2px solid transparent}.tabbar-item.active{color:var(--tg-text);border-top-color:var(--tg-accent);background:var(--tg-surface-hi)}.tabbar-item:hover{text-decoration:none}.tabbar-icon{margin-bottom:4px}.stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.stat{padding:14px 10px;background:var(--tg-surface);border:1px solid var(--tg-border);border-radius:0;text-align:center}.stat-highlight{border-color:var(--tg-accent);background:var(--tg-accent-soft)}.stat-value{font-size:24px;font-weight:700;font-family:IBM Plex Mono,monospace}.stat-label{font-size:11px;font-family:IBM Plex Mono,monospace;text-transform:uppercase;color:var(--tg-text-dim);margin-top:4px}.tiles{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.tile{padding:14px;background:var(--tg-surface);border:1px solid var(--tg-border);border-radius:0;cursor:pointer;text-align:left;color:inherit;text-decoration:none;transition:none}.tile:hover:not(:disabled){border-color:var(--tg-text-dim);background:var(--tg-surface-hi)}.tile:active{transform:none}.tile-active{border-color:var(--tg-accent);border-left-width:4px;background:var(--tg-surface-hi);padding-left:11px}.tile-title{font-weight:600}.tile-desc{font-size:13px;color:var(--tg-text-dim);margin-top:4px}.ticket-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:8px}.ticket-item{display:block;padding:14px 16px;background:var(--tg-surface);border:1px solid var(--tg-border);border-left:4px solid var(--tg-border);text-decoration:none;color:inherit;transition:none}.ticket-item:hover{border-color:var(--tg-text-dim);border-left-color:var(--tg-accent);background:var(--tg-surface-hi)}.ticket-meta{display:flex;gap:12px;align-items:baseline;font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--tg-text-dim);text-transform:uppercase}.ticket-date{margin-left:auto}.ticket-subject{margin-top:8px;font-size:15px;font-weight:500}.ticket-tags{margin-top:10px;display:flex;flex-wrap:wrap;gap:6px}.thread{display:flex;flex-direction:column;position:relative;padding-left:20px;gap:24px;margin-top:16px}.thread:before{content:"";position:absolute;top:0;bottom:0;left:6px;width:2px;background:var(--tg-border)}.tape-msg{position:relative;display:flex;flex-direction:column;gap:4px}.tape-msg:before{content:"";position:absolute;left:-20px;top:6px;width:10px;height:10px;border-radius:0;background:var(--tg-surface);border:2px solid var(--tg-border);transform:rotate(45deg)}.tape-msg.agent:before{border-color:var(--tg-accent);background:var(--tg-accent)}.tape-meta{font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--tg-text-dim);text-transform:uppercase;display:flex;gap:8px;align-items:baseline}.tape-content{font-size:15px;line-height:1.5;color:var(--tg-text);white-space:pre-wrap;word-break:break-word}.tape-msg.agent .tape-content{background:var(--tg-surface-hi);padding:12px 16px;border-left:2px solid var(--tg-accent);margin-top:4px}.chips{display:flex;flex-wrap:wrap;gap:8px}.chip{appearance:none;border:1px solid var(--tg-border);background:var(--tg-surface);color:var(--tg-text);padding:4px 10px;border-radius:0;cursor:pointer;font-family:IBM Plex Mono,monospace;font-size:11px;text-transform:uppercase}.chip:hover{border-color:var(--tg-text-dim);background:var(--tg-surface-hi)}.chip-active{background:var(--tg-text);color:var(--tg-bg);border-color:var(--tg-text)}.admin-shell{display:grid;grid-template-columns:200px 1fr;min-height:100vh;background:var(--tg-bg)}@media (max-width: 768px){.admin-shell{grid-template-columns:1fr}.admin-side{display:none}.admin-bottombar{display:grid}.admin-main{padding:16px;padding-bottom:calc(72px + env(safe-area-inset-bottom))}.heading-row{flex-wrap:wrap}.heading-row .btn{margin-left:0}.btn-sm{padding:9px 14px}}.admin-side{padding:16px 12px;background:var(--tg-surface);border-right:1px solid var(--tg-border);display:flex;flex-direction:column;gap:4px}.admin-nav{display:flex;flex-direction:column;gap:4px;overflow-y:auto;flex:1;min-height:0}.admin-brand{font-weight:700;font-size:16px;padding:8px 10px 24px;color:var(--tg-text);letter-spacing:-.02em;display:flex;align-items:center;gap:8px}.admin-link{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:0;text-decoration:none;color:var(--tg-text-dim);font-family:IBM Plex 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ease}.profile-trigger:hover{background:var(--tg-surface-hi)}.profile-trigger-id{display:flex;flex-direction:column;min-width:0;line-height:1.25}.profile-trigger-name{font-weight:600;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.profile-trigger-sub{font-family:IBM Plex Mono,monospace;font-size:10px;color:var(--tg-text-dim);letter-spacing:.04em}.profile-trigger-label{font-family:IBM Plex Mono,monospace;font-size:10px;text-transform:uppercase}.profile-menu{position:absolute;bottom:calc(100% + 8px);left:0;width:248px;background:var(--tg-surface);border:1px solid var(--tg-border);box-shadow:0 -8px 28px #00000059;z-index:60;clip-path:polygon(0 0,100% 0,100% calc(100% - 10px),calc(100% - 10px) 100%,0 100%)}.profile-menu-bar{bottom:calc(100% + 10px);left:auto;right:0}.profile-menu-head{display:flex;align-items:center;gap:10px;padding:14px;border-bottom:1px solid var(--tg-border);background:var(--tg-surface-hi)}.profile-menu-id{display:flex;flex-direction:column;min-width:0}.profile-menu-name{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.profile-menu-sub{font-family:IBM Plex Mono,monospace;font-size:10px;color:var(--tg-text-dim);letter-spacing:.04em}.profile-menu-section{padding:10px 12px;border-bottom:1px solid var(--tg-border);display:flex;flex-direction:column;gap:6px}.profile-menu-section:last-child{border-bottom:none}.profile-menu-label{font-family:IBM Plex Mono,monospace;font-size:10px;color:var(--tg-text-dim);letter-spacing:.08em}.profile-menu-item{display:flex;align-items:center;gap:10px;width:100%;padding:9px 8px;background:transparent;border:none;cursor:pointer;color:var(--tg-text);font-family:IBM Plex Sans,sans-serif;font-size:13px;font-weight:500;text-align:left;transition:background .12s ease}.profile-menu-item:hover:not(:disabled){background:var(--tg-surface-hi)}.profile-menu-item.danger{color:var(--tg-danger)}.profile-menu-item:disabled{opacity:.6;cursor:default}.seg{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;border:1px solid var(--tg-border)}.seg-item{padding:6px 4px;background:transparent;border:none;border-right:1px solid var(--tg-border);cursor:pointer;color:var(--tg-text-dim);font-family:IBM Plex Mono,monospace;font-size:10px;letter-spacing:.04em;transition:background .12s ease,color .12s ease}.seg-item:last-child{border-right:none}.seg-item:hover{color:var(--tg-text)}.seg-item.active{background:var(--tg-accent);color:var(--tg-accent-text)}.admin-bottombar{display:none;position:fixed;bottom:0;left:0;right:0;grid-auto-flow:column;grid-auto-columns:1fr;align-items:stretch;background:var(--tg-surface);border-top:1px solid var(--tg-border);padding-bottom:env(safe-area-inset-bottom);z-index:40}.bottombar-item{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;padding:9px 2px;background:transparent;border:none;border-top:2px solid transparent;cursor:pointer;text-decoration:none;color:var(--tg-text-dim);font-family:IBM Plex Mono,monospace;font-size:9px;letter-spacing:.02em;text-transform:uppercase}.bottombar-item.active{color:var(--tg-text);border-top-color:var(--tg-accent);background:var(--tg-surface-hi)}.bottombar-icon{display:inline-flex}.admin-bottombar .profile-bar{display:flex}.admin-bottombar .profile-bar .profile-trigger{flex-direction:column;gap:3px;padding:9px 2px;justify-content:center;align-items:center}.admin-bottombar .profile-bar .profile-trigger-label{font-size:9px;color:var(--tg-text-dim)}.nav-sheet{position:fixed;left:0;right:0;bottom:0;background:var(--tg-surface);border-top:1px solid var(--tg-border);padding:16px;padding-bottom:calc(16px + env(safe-area-inset-bottom));max-width:640px;margin:0 auto}.nav-sheet-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.nav-sheet-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.nav-sheet-item{display:flex;flex-direction:column;align-items:center;gap:8px;padding:16px 8px;text-decoration:none;color:var(--tg-text-dim);border:1px solid var(--tg-border);font-family:IBM Plex Mono,monospace;font-size:10px;letter-spacing:.02em;text-align:center}.nav-sheet-item.active{color:var(--tg-text);border-color:var(--tg-accent);background:var(--tg-accent-soft)}.admin-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:16px}.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}.admin-detail-grid{display:grid;grid-template-columns:1fr 320px;gap:24px;align-items:start}@media (max-width: 1024px){.admin-detail-grid{grid-template-columns:1fr}}.sticky-panel{position:sticky;top:24px;background:var(--tg-surface);border:1px solid var(--tg-border);padding:20px}.heading{margin:0;font-size:20px;font-weight:600;letter-spacing:-.02em}.heading-mono{font-family:IBM Plex Mono,monospace;font-size:14px;color:var(--tg-text-dim);font-weight:400}.heading-row{display:flex;align-items:center;gap:16px;margin-bottom:24px;border-bottom:1px solid var(--tg-border);padding-bottom:16px}.heading-row .btn{margin-left:auto}.section-title{font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--tg-text-dim);margin:0 0 12px;text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--tg-border);padding-bottom:4px}.data-table{width:100%;border-collapse:collapse;background:var(--tg-surface);border:1px solid var(--tg-border);font-size:14px}.data-table th{text-align:left;font-weight:600;padding:10px 12px;font-size:11px;font-family:IBM Plex Mono,monospace;text-transform:uppercase;color:var(--tg-text-dim);background:var(--tg-surface-hi);border-bottom:1px solid var(--tg-border)}.data-table td{padding:10px 12px;border-bottom:1px solid var(--tg-border)}.data-table tr:hover td{background:var(--tg-surface-hi)}.data-table td.mono{font-family:IBM Plex Mono,monospace;font-size:13px}.data-table td.right{text-align:right}.login-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:var(--tg-bg)}.login-card{width:100%;max-width:400px;padding:32px;background:var(--tg-surface);border:1px solid var(--tg-border);clip-path:polygon(0 0,100% 0,100% calc(100% - 16px),calc(100% - 16px) 100%,0 100%)}.login-brand{text-align:left;font-size:20px;font-weight:600;margin-bottom:8px;color:var(--tg-text);letter-spacing:-.02em}.login-sub{text-align:left;color:var(--tg-text-dim);margin-bottom:32px;font-size:14px;font-family:IBM Plex Mono,monospace}.modal-backdrop{position:fixed;inset:0;background:#000000b3;display:grid;place-items:center;z-index:100;padding:24px}.modal{background:var(--tg-surface);border:1px solid var(--tg-border);border-radius:0;padding:24px;max-width:480px;width:100%;max-height:90vh;overflow-y:auto;clip-path:polygon(0 0,100% 0,100% calc(100% - 12px),calc(100% - 12px) 100%,0 100%)}
